Due to the nature of the product, all hair products are non-refundable. This includes all shampoos, conditioners, creams, oils, pomades, gels, serums, or sprays.

If a return needs to be made an email notice needs to be given within the seven business day window upon receiving ordered item(s). In as much detail as possible state the reason for the return, the items being returned, and the order name/number.

For items listed under the Self-Care tab, returns are to be made no later than 7 days after the item(s) have been received by Sol Y Alma LLC to receive a full refund. Refunds will be made within 3-5 business days upon receiving returned items. If an exchange or store credit is preferred the turnaround time is 1-2 business days upon receiving the returned item(s).

Returns/Refunds are limited to a one-time occurrence per order.

Sale/Clearance items are final sale items, no refunds can be given for items purchased while on sale/clearance.